At Pawluxe, we want to make your shopping experience as smooth and transparent as possible. Below are answers to some of the most common questions from our customers.
What payment methods do you accept?
We accept all major credit and debit cards. Depending on your location, additional payment options such as PayPal or other secure payment methods may also be available at checkout.
How long does order processing take?
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
How long does shipping take?
Once your order has been processed and shipped, delivery typically takes between 3–12 business days within the United States.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $49. Shipping fees may apply for orders below this amount.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact our support team with your order details and photos of the issue. We will review your case and provide a suitable solution.
Do you accept returns?
Yes, we accept returns under our return policy. Please refer to our Return and Refund Policy page for full details and eligibility.
Are your products safe for pets?
Yes, all Pawluxe products are carefully selected and made from pet-safe materials suitable for everyday use.
Do you ship internationally?
At the moment, we primarily focus on shipping within the United States. International shipping availability may vary.
How can I contact Pawluxe?
If you have any questions or need assistance, you can contact us through our Contact Us page or email our support team. We are always happy to help.
Still Have Questions?
If you couldn’t find the answer you were looking for, feel free to reach out to us anytime. Our team is here to assist you.
