Shipping Policy

Welcome to  Petluxeo. We are committed to delivering your pet products safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 1–5 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times may vary depending on your location and product availability.

Estimated Delivery Times

• United States: 7–15 business days
• Canada: 8–18 business days
• Europe: 7–20 business days
• Australia & New Zealand: 8–18 business days
• Rest of the World: 10–25 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

• Shipping fees are calculated at checkout based on destination and product weight.
• We may occasionally offer free shipping promotions on selected products or orders.

Tracking Information

• Once your order has shipped, you will receive a tracking number via email.
• Tracking updates may take several days to appear after shipment.

Multiple Shipments

As a dropshipping store, products may be shipped from different suppliers or warehouses. If you order multiple items, they may arrive in separate packages.

Delayed or Lost Packages

We are not responsible for delays caused by:

• Customs processing
• Carrier disruptions
• Weather conditions
• Incorrect shipping information provided by the customer

If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is submitted, we may not be able to offer a replacement or refund.

Customs & Import Taxes

International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are not included in our prices or shipping fees.

Contact Us

If you have any questions regarding shipping, please contact us through the contact page on  Petluxeo.